Context

Context details. (MORE INFO)

Context: e-Government (SmartID)

Note: This list contains all the constructs (and corresponding measuring variables) as defined by the authors when proposing/using/applying the theories/models in the selected context. It also includes the scales used to measure the variables.

  • Construct (Theory/Model): Effort Expectancy (UTAUT)
      IndicatorScaleReference(s)
      I would find it easy to use SmartID to access government services.Scale 1 to 7(Chan et al., 2011)
      Learning to use SmartID to access government services would be easy for me.Scale 1 to 7(Chan et al., 2011)
      It would be easy for me to become skillful at using SmartID to access government services.Scale 1 to 7(Chan et al., 2011)
  • Construct (Theory/Model): Facilitating Conditions (UTAUT)
      IndicatorScaleReference(s)
      I expect to have the resources necessary to use SmartID to access government services.Scale 1 to 7(Chan et al., 2011)
      I expect to have the knowledge necessary to use SmartID to access government services.Scale 1 to 7(Chan et al., 2011)
      I expect that a specific person (or group) would be available for assistance with difficulties using SmartID to access government services.Scale 1 to 7(Chan et al., 2011)
  • Construct (Theory/Model): Performance Expectancy (UTAUT)
      IndicatorScaleReference(s)
      Using SmartID would enable me to access government services more quickly.Scale 1 to 7(Chan et al., 2011)
      Using SmartID would make it easier to access government services.Scale 1 to 7(Chan et al., 2011)
      Using SmartID would enhance my effectiveness in accessing government services.Scale 1 to 7(Chan et al., 2011)
  • Construct (Theory/Model): Social Influence (UTAUT)
      IndicatorScaleReference(s)
      People who influence my behavior would think that I should use SmartID to access government services.Scale 1 to 7(Chan et al., 2011)
      People who are important to me would think that I should use SmartID to access government services.Scale 1 to 7(Chan et al., 2011)
      People who are in my social circle would think that I should use SmartID to access government services.Scale 1 to 7(Chan et al., 2011)
  • Construct (Theory/Model): Assistance (UTAUT)
      IndicatorScaleReference(s)
      I expect to get the help I need in using SmartID to access government services.Scale 1 to 7(Chan et al., 2011)
      It would be easy for me to get assistance when I am having trouble using SmartID to access government services.Scale 1 to 7(Chan et al., 2011)
      I expect clear instructions for using SmartID to access government services to be available to me.Scale 1 to 7(Chan et al., 2011)
  • Construct (Theory/Model): Avoidance of Personal Interaction (UTAUT)
      IndicatorScaleReference(s)
      Using SmartID would enable me to access government services without having to interact with anyone.Scale 1 to 7(Chan et al., 2011)
      Using SmartID, I would not have to interact with civil servants to access government services.Scale 1 to 7(Chan et al., 2011)
      Using SmartID, I would be able to access government services solely by myself.Scale 1 to 7(Chan et al., 2011)
  • Construct (Theory/Model): Awareness (UTAUT)
      IndicatorScaleReference(s)
      Hong Kong is actively embracing e-government using SmartID-supported government services.Scale 1 to 7(Chan et al., 2011)
      The Hong Kong Government is providing SmartID-supported government services to better our lives.Scale 1 to 7(Chan et al., 2011)
      I am aware that SmartID-supported government services are provided by the Hong Kong Government.Scale 1 to 7(Chan et al., 2011)
  • Construct (Theory/Model): Compatibility (UTAUT)
      IndicatorScaleReference(s)
      Using SmartID to access government services would be compatible with all aspects of my life.Scale 1 to 7(Chan et al., 2011)
      I think that using SmartID to access government services would fit well with the way I like to live.Scale 1 to 7(Chan et al., 2011)
      Using SmartID to access government services would fit into my life style.Scale 1 to 7(Chan et al., 2011)
  • Construct (Theory/Model): Convenience (UTAUT)
      IndicatorScaleReference(s)
      SmartID would enable me to access government services anytime, day or night.Scale 1 to 7(Chan et al., 2011)
      SmartID would enable me to access government services from home, from the office, on the road, or at other locales.Scale 1 to 7(Chan et al., 2011)
      It would be convenient for me to access government services using SmartID.Scale 1 to 7(Chan et al., 2011)
  • Construct (Theory/Model): Flexibility (UTAUT)
      IndicatorScaleReference(s)
      I expect that SmartID could be adapted to meet a variety of needs.Scale 1 to 7(Chan et al., 2011)
      I expect SmartID to be able to flexibly adjust to new demands or conditions.Scale 1 to 7(Chan et al., 2011)
      I expect SmartID to be versatile in addressing needs as they arise.Scale 1 to 7(Chan et al., 2011)
  • Construct (Theory/Model): Satisfaction (UTAUT)
      IndicatorScaleReference(s)
      All things considered, my continuing to use SmartID for government services is:Scale 1 to 7, Extremely Negative to Extremely Positive(Chan et al., 2011)
      All things considered, my continuing to use SmartID for government services is:Scale 1 to 7, Extremely Bad to Extremely Good(Chan et al., 2011)
      All things considered, my continuing to use SmartID for government services is:Scale 1 to 7, Extremely Harmful to Extremely Beneficial(Chan et al., 2011)
  • Construct (Theory/Model): Self-Efficacy (UTAUT)
      IndicatorScaleReference(s)
      I could use SmartID to access government services if I could call someone for help if I got stuck.Scale 1 to 7(Chan et al., 2011)
      I could use SmartID to access government services if I had just the self-help information for assistance.Scale 1 to 7(Chan et al., 2011)
      I could use SmartID to access government services if someone showed me how to do it first.Scale 1 to 7(Chan et al., 2011)
  • Construct (Theory/Model): Trust (UTAUT)
      IndicatorScaleReference(s)
      SmartID would provide government services in my best interest. Scale 1 to 7(Chan et al., 2011)
      SmartID would provide access to sincere and genuine government services.Scale 1 to 7(Chan et al., 2011)
      SmartID would perform its role of providing government services very well.Scale 1 to 7(Chan et al., 2011)